•What types of care or service does your chosen organization focus on? What is its mission? What QI goals does the organization have in
place?
•What is the role of consumers–patient, family, and friends–in your organization’s QI process? What external quality indicators are
available to consumers regarding that organization? Describe at least three indicators in detail. How do consumers use these indicators as
part of the QI process?
•For your organization, how is or can stakeholder–patient, managers, administrators, clinicians, health insurers, regulatory agencies,
and so forth–feedback be used in the QI process? If you do not know how it is used, indicate how it can be used.
Cite at least three sources to support your information.
Combine all four parts of the QI plan into one document, making sure to include instructor and Learning Team feedback. Organize the plan
as you would present it to the organization’s board of directors for approval. Use the QI Plan Template as a guide.
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