“Advertising works most effectively when its in line with what people are already trying to do. And people are trying to
communicate in a certain way on Facebook – they share information with their friends, they learn about what their friends
are doing – so theres really a whole new opportunity for a new type of advertising model within that” Mark Zuckerberg.
Using relevant models and theory you are required to critically analyse the approaches taken by organisations in the B2C
sector in building and maintaining relationships with consumers in the digital environment, and the consumers role in this
process.
Answers should include the topic of engagement and should consider theory relating to consumer behaviour, promotion policy
and media and the consumers role in these areas, reaching logical conclusions. You should focus on academically credible
sources of information, rather than hearsay and hype.
1. Document should not exceed 10 typed pages (3,000 words) of text excluding title page, contents page and executive
summary.
2. Must be supported by 5 pages of supporting appendices which should include an annotated bibliography and content list.
3. Should be presented in an appropriate format.
4. Should be fully referenced using the Harvard system of citation.
5. Report must also include an annotated bibliography which identifies your top 10 sources of information , with the
reasons why and Harvard referencing should be used throughout. The criteria you should use to evaluate your sources should
be credibility, reliability and merits of the preferred sources.
Must use UK English format.
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