Read the case entitled, “Karen Carlin”. Assume you are Karen Carlin and you have just been appointed by Frazier to be the supervisor of the schedule typists. Your primary task is to improve the performance of the schedule typists who, currently, are performing below standard.
Using your knowledge from the course: ( I will provide you with attachments)
(1) Explain why you believe the performance of the typists is below standard; you should consider multiple factors (not just one or two) that might be causing, or contributing to, their low performance (i.e., you should look at factors from multiple skill areas that might be relevant to the problem)
(2) develop a comprehensive action plan to improve the performance of the schedule typists; be specific about what you would do, how you will do it, and why you would do it (i.e.. how it will help to address the underlying causes of their low productivity)
Your analysis needs to incorporate specific concepts from the management skill areas (see list below) that you believe are relevant to the situation.
Management Skill Areas
1. Understanding Individual Differences
2. Motivating Others
3. Managing Performance
4. Communicating Supportively
5. Influencing Others
6. Leading Others
7. Managing Conflict
8. Managing Teams
***See attachments for detailed information of those management skill areas
Keep in mind the following:
1. Do you use concepts that are relevant to understanding the cause of the problem and that are appropriate in developing your action plan?
2. Do you apply the concepts correctly and provide sufficient depth in your explanation to demonstrate that you understand the concepts?
3. Are you thorough and complete in discussing the causes of the problem and in making recommendations for addressing them?
4. Do you provide a reasonable and appropriate rationale for your recommendations and relate your recommendations to relevant course material? And are your recommendations feasible and likely to actually address the problem?
5. Is your analysis written clearly and concisely and with no grammatical, sentence structure or typographical errors?
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