Simple reproduction/description of TQM/CI and BPR will not be sufficient for a pass. The question asks you to consider arguments for and against (‘discuss’) the contention offered. Do you agree, or not? Why? What evidence/argument can you offer? The essay should be fully referenced ( in every descriptions and examples, direct quotation from books is needed as well) There should be some examples of companies in refer to the questions which apply TQM or BPR ( should be fully referenced with those examples)
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