The primary purpose of this assessment task is to help students develop skills in the use of Operations Management principles, theories and models in the analysis of the current operations of a service industry organisation. The assignment requires you to analyse the current situation, identify the operational problems within the organisation, and develop a set of recommendations that, when implemented, will overcome the identified problems without creating new ones. In this assessment piece you are expected to provide a solution, recommendations and action plan.
The secondary purpose of this assignment is to give students the opportunity to further develop analysis and problem identification and problem solving skills, as well as skills in presenting an argument for change within the framework of a business report.
Description
Assessment task 2 requires the writing of a business report. The report should explain what the current situation is, what problems are in evidence and how those problems should be addressed. As a business report it should be concise, accurate and actionable. At the same time, the report should be founded on appropriate Operations Management principles and theories, and be supported by appropriate evidence and discussion from relevant academic literature. Full details of the case and assignment requirements are available on the course website.
Alternative 2 case study-based report
CONTENT: Does your case study analysis demonstrate: Marks
a thorough knowledge and critical analysis of the problem(s) identified in the case
study expressed within a well developed business report?
15%
a critical review of the academic literature relevant to the problem(s) identified in the
case study? (Should be embedded in the discussion, not presented as a separate
section.)
15%
appropriateness of evidence-based responses to the case study topic question(s)
including an effective analysis of the situation along with relevant commentary on
the issues of concern?
15%
a well structured, concise and clear presentation of appropriate recommendations
and implementation plan based on theory and evidence from the literature?
15%
appropriate use of argument within the paper, including a properly structured
introduction and comprehensive conclusion?
10%
relevant and accurate use of the literature? (minimum to pass this criterion is TEN
(10) relevant academic journal articles and appropriate reference to the prescribed
textbook)
15%
PRESENTATION: Does your case study analysis demonstrate:
clarity of expression, grammar and spelling using Australian English? 5%
strict conformity to referencing style of the Author-date system of referencing as set
out in the Australian Government Publishing Service 2002, Style Manual for
Authors, Editors and Printers, 6th edn, AGPS, Canberra? (Refer to the current
version of the Abridged Harvard Referencing Guide)
5%
appropriate presentation (short business report) formatted as required by the
Assignment Writing Requirements document and presented within the limit of 3000
± 10% words?
5%
Referencing Style Harvard (author-date)
Submission Online
Learning Outcomes Assessed 1. critically discuss the role of operations managers
2. apply a systems approach to the management of operational functions
3. explain and assess the linkages between areas of management such as
systems analysis, research, economics and service delivery
4. identify and analyse contentious issues in operations management and discuss
their resolution and consider the various methods developed to help management
deal with these problems
5. discuss contemporary developments in operations management.
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