Case Study of Yamato Transport

 ou are required to do section 4. Recommendations . Please control your numbers of words at around 800. Must read the outline and the Case (21 pages reading before writing in order to understand completely about the topics).

4.1 Internal Policy
4.1.1 Recruitment Policy
4.1.2 Operational Training Policy
4.2 Customer Relationship Management
4.2.1 After-sales Service
4.2.2 Compliant Handling Training
4.3 Operation Management
4.3.1 Business Structure
4.3.2 Enlargement of Service Diversity

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