Costa cafe and Oozy Smoothie

(Guidelines on Branding, Relationship Marketing & Promotion)

P1 Describe how marketing techniques are used in the marketing of products in two organisations

M1 Analyse marketing techniques used in the marketing of products in two organisations
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Introduction
 Start with a basic introduction by giving a brief background to Costa and Oozy Smoothie

 Briefly explain what the article is about

Product Techniques
Branding – Costa and Oozy Smoothie

 Start by describing what is meant by branding

 Explain how branding can influence buyer behaviour

 Briefly describe what is meant by a logo

 Describe the logo for Costa and Oozy Smoothie (show an image of the logos in your magazine article).

Are the logos recognisable? Do they reflect organisation’s brand promise?

 List the places Costa and Oozy Smoothie use the logo to promote their products – on product itself, packaging, bags, uniform, interior of shop/s, website, advertising, corporate communications etc.

Relationship Marketing (RM)
 Start by describing what is meant by Relationship Marketing

 Mention the ladder of loyalty and how organisations aim to get customers to the top of the ladder

 Briefly describe the different relationship marketing strategies that organisations can use – customer satisfaction gained through great customer service, making reordering of goods easier, loyalty programmes and privileges, and creating barriers to exit.

 Consider the relationship marketing strategies used by Costa and Oozy Smoothie

Promotional Techniques:

 Briefly describe different methods of promotion – Advertising, Sales Promotions, Direct Marketing, Public Relations, Publicity and Sponsorship.

 List reasons why organisations promote.

 Consider the promotional methods used by Costa and Oozy Smoothie. Provide evidence where possible.

Product Life Cycle (PLC)
 Describe what is meant by the product life cycle (PLC)

 Describe all stages of the PLC – Development, Introduction, Growth, Maturity and Decline.

 Describe how using the PLC can help both organisations. Illustrate the use of the PLC by giving examples.

 What is meant by the Product Mix, Product Line, Product Line Length and Product Line Depth?

 Illustrate the meaning of these terms by using the products of both Costa and Oozy Smoothie.

Pricing Strategies
 Briefly describe the following pricing techniques: economy/premium pricing, cost-plus pricing, penetration pricing, price skimming, loss-leader, competitive pricing.

 Consider the pricing strategies used by both Costa and Oozy Smoothie

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