Part 1: Define and apply foundations of human resources management Focusing on your experiences in the field or with HR departments: What do you see as the one or two most significant issues/areas human resource professionals would have to be concerned about? Post your response on the Discussion Board/Case, then, read and respond to your classmates’ posts. Please provide links and other resources you might have used to formulate your opinions. Part 2: Reply to this student: One of the most significant areas human resource professionals would have to be concerned with would be staffing. Achieving organizational objectives requires having the appropriate number of employees with appropriate skills to accomplish the task at hand. The first task would be job analysis, which examines specific job functions in determining the skills, duties and knowledge needed for each position. The second step would be to make sure you have the appropriate number of employees available with the appropriate skills to be available at the right time,. Thirdly would be recruitment. Making sure enough people with the certain skill to apply for the job. The last step in staffing would be selecting the right candidate for the job. Part 3: Briefly define what customer service means to you. Then, if you were in charge of the organization, what would you do to improve customer service? Provide specific and detailed examples. Word count for initial discussion response – 200 words. Part 4: Reply to this student (100 words). I feel that in order to provide the best customer service possible, the person has to know all there is to what they are selling. I feel that it is just as important to know the background of the company and what started it all as well as knowing the actual products. If I were in charge of the organization, one of my main objectives would be to provide training to everyone to ensure that the overall mission of the company is known and what is expected out of them. I would want all of my associates to know what was the purpose of the company and why what they did was so important to the longevity of the company. There is nothing worse than going to a dealership to look at a car and you ask the salesman a question and they don’t know the answer. The sales team and people who deal with customers has to know the products they are dealing with. Note: When answering or responding to discussion questions be sure to write, in your own words, compelling arguments and cite brief references other than the textbooks where appropriate. Also, be sure to consistently establish a linkage between the materials being discussed or individual research. Most importantly, be specific in your response. Also, please note that all parts are to be completed as SEPARATE entities.
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