It bears repeating that as a health professional you may often be called upon to write about negative or difficult topics. By using the information in the Guffey text you will learn strategies to apply in difficult situations. By the end of this assignment, you should be able to: Identify and apply best practices for writing professional emails in health care. Differentiate when it is appropriate or inappropriate to use email or other forms of electronic messages. Apply positive and difficult message techniques to writing email messages and letters. Select ONE of the following scenarios. Based on the scenario you select below, you will write two letters or emails. One will consist of a positive message for the reader, while the second will consist of a more negative or difficult message. Scenario 1: A member of your family was recently hospitalized for several days. As a health professional, you feel you are in a position to comment on the care. Write one letter/email where you express serious concerns about the quality of care your loved one received. Write another letter/email where you are commending one of the health staff members for providing exceptional customer service to your loved one. It might be a nurse, nursing assistant, discharge social worker, therapist, hospital chaplain, or some other type of health provider. Scenario 2: You currently work as a health educator for a local health care organization. Write one letter/email to community members announcing a new program you are implementing in the community. Write another letter/email to the community members announcing a program that is being eliminated. Scenario 3: A close friend was receiving physical therapy in an outpatient clinic after a serious auto accident. As a health professional, you feel you are in a position to comment about the physical therapist’s responsiveness to your friend’s concerns about the care received. Write one letter/email where you express serious concerns about the quality of care your friend received. Write another letter/email where you are commending the physical therapist for his/her exceptional listening and responsiveness to your friend’s concerns. Your assignment will include all of the following elements. Following the recommendations from your readings for writing positive and difficult messages, write one letter or email for the positive message and one for the difficult message in your chosen scenario. Insert a page break between the two communications. Your communications should be written in a formal tone. Your letters or emails should be succinct but informative and should be 1.5 pages double spaced maximum for each communication. Include a title page, running head, and an APA reference page in your submission.
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