Task Topic – Listening ? How important are listening skills to hospitality employees? ? Which of the five steps in the listening process could cause the most difficulties for hospitality staff? ? What could hospitality staff do to improve their listening abilities? ? What outcomes could result from poor listening between staff and /or guests? Assessment notes Your essay needs to contain; an introduction, a body with a minimum of six (6) in-text references, a conclusion and a complete Reference List at the end of your essay. Academic sources may include primary or secondary sources – such as books, newspaper or journal articles, reputable websites, videos, blogs from credible authors. A complete reference List at the end of your essay must be included using Harvard Referencing System. An appendix (singular)/ appendices (plural) may be included with any diagrams to support your written work. The essay is to be written in the third-person. (ie: avoid I, me, my, our or we). The essay must be submitted to Turnitin by the due date to be marked
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