Westmount Nursing Home TEXTBOOK INFORMATION: Rakich, et al., 2010 Cases in Health Services Management, 5th edition ISBN 9781932529593 Please answer the following questions after reading CHAPTER 16. Please keep your answer simple. Answers should be 5 sentences per question (not too long) Westmount Nursing Homes, Inc. Management Case Analysis. 1. What are the strengths and weaknesses of Shirley Carpenter’s leadership style at Westmount? 2. What leadership qualities do you think would be important in implementing a TQM program? Did Shirley display any of these qualities, if so which? 3. Do you think the total quality management (TQM) is a good initiative to implement at Westmount Nursing Home? Why or why not? 4. What aspects of Westmount’s organizational culture should have been taken into consideration prior to the TQM organizational changes? 5. In what way could TQM have been presented to the unions as a benefit to the employees? How could this have an effect on the union’s bargaining position?
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