ANSWER THE QUESTIONS BELOW FROM THE ARTICLES, WHICH I WILL BE POSTING HERE. PLEASE READ ALL THE ARTICLES THOROUGHLY. IF YOU DONT READ ANY OF THE ARTICLES THEN YOU WONT BE ABLE TO ANSWER ANY OF THE QUESTIONS BELOW. AGAIN, YOU DONT HAVE TO DO ADDITIONAL RESEARCH, JUST ANSWER THE QUESTIONS FROM ALL THE ARTICLES AND ALSO, GIVE SPECIFIC EXAMPLES FROM THE ARTICLES TO SUPPORT ALL YOUR POINTS. ALL THE LINKS TO THE ARTICLES ARE BELOW THE ORDER DESCRIPTION. Organizations have been aggressively outsourcing work to various countries for some time. However, the landscape has become very complicated over the last few years. Please review the folder on Call Centers located in week 1 and complete the following questions. 1. In what way is the outsourcing of call center work supportive of general business strategies? 2. What HRM issues are raised by decision to outsource call center work to either India or HRM? (Note, several articles cover these issues). 3. What do you believe is the future of outsourcing? Will outsourcing for call centers continue to move from low costs country to low cost country, or is the trend to return cost center work to the US an enduring trend? Articles: https://www.forbes.com/sites/morganhartley/2012/12/16/the-culture-shock-of-indias-call-centers/ https://www.nytimes.com/2011/11/26/business/philippines-overtakes-india-as-hub-of-call-centers.html?_r=3 https://theweek.com/articles/447063/how-philippines-crushing-indian-call-center-business https://www.usatoday.com/story/money/business/2014/08/04/call-center-jobs-overseas/13560107/
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