Read the Case Study �A New Manager at USA Hospital Supply� on page 35 of the text. Answer these questions:
1. How will Charlie�s approach to quality and service affect his company�s performance?
2. Which of the basic functions of management has Charlie considered? How well is he preparing to carry out those functions?
3. Which management skills does Charlie have? In what areas do you think that he has the greatest need to develop skills?
Note: Remember I will be looking to see how you apply the class readings to this situation so use citations and references to support your answers.
Q2-20%.
The Cohen, March, and Olsen article “A Garbage Can Model of Organization Choice” (Week 2 Supplemental Readings) begins “Consider organized anarchies”.
Assume you are the chief administrative officer of a medium sized private hospital. You have just received advanced word on a forthcoming report from the accrediting agency team who did an inspection visit last month. The report will be critical of the hospital and recommend probationary status prior to a return visit in six months. They cited several areas of operational deficiency.
As with any hospital your institution has technical subunits (i.e nursing staff), administrative subunits (accounting, security, etc), and there are outside professionals who are an important part of the organization, but not direct employees (i.e. physicians).
You know that in the next few weeks a whole series of decisions will need to be made relative to the report and the future of the hospital. Based on the Cohen, et al article in addition to the piece by Simon, discussion questions, and text readings:
1. Describe what you think is the most likely decision dynamics and directions that you will encounter in the hospital in the coming weeks.
2. How might you as the chief administrator try to organize decision processes to create the best opportunity for a good outcome six months from now?
Note: Remember this question is about organizational decision processes and information derived during the discussion questions, not the technical aspects of hospital administration.
Q3-20%.
Write a review essay that contrasts the views of strategy found in the course readings. (Week 3 Supplemental Readings by Porter and by Mintzberg) Conclude your review essay with a short personal statement on which of the two perspectives you find most compelling with rationale.
Note: Feel free to also include in your review essay relevant points of view from the Bateman and Snell book on this topic. You will not find a simple contrast jumping out of the pages. There is not necessarily a single right answer. I am looking for your assessment and understanding regarding the points of view on the question of strategic planning.
Short Answer Questions 10% each: (40% total)
Q4. Describe the culture of an organization that you have either worked in or are familiar with. (Chapter 2, pages 74-76) Which of the four types of organizational cultures described in the chapter readings does the organization illustrate? Justify your answer.
Q5. Compare and contrast the four models of organizational decision processes. (Chapter 3, page 106)
Q6. Discuss the four basic corporate strategy alternatives. Under what circumstances are each of the strategies utilized? (Chapter 4, Pages 147-148)
Q7. Discuss the basic processes used for decision making where you work. How do these follow the processes defined in the text? (Chapter 3, pages 84-109)
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